Booking Terms and Conditions
The Wroxham Transformative Learning Alliance
Booking Terms & Conditions
These booking terms and conditions therein, are correct as from April 2012.
The Wroxham School reserves the right to amend the Conditions at any point and by notifying affected parties of any such amendment.
1. Booking methods
Training and networking event places can be booked by downloading the appropriate booking form from the website or booking online via a dedicated page. Where possible, booking forms should be returned to us by email. If you do not have access to the internet you can request a hard copy of booking forms by calling a member of our team on 01707 643576. When we receive your completed booking form we will send you an invoice for the course fee, for which payment will be due within seven days. Please note that bookings are only confirmed once the course fee has been received along with a completed booking form. In the event that further bookings are made for which payment has been received, they will take priority over provisional bookings that remain unpaid. Full details of the course venue and times will be sent upon confirmation of a course booking.
The fee quoted in promotional materials is per course place. The Wroxham School will become an academy on 1 June 2012 and from that time will be VAT registered. VAT may therefore be charged.
2. First Come, First Served
Places will be allocated on a first come, first served basis – subject to receipt of the course fee. In the case of over subscription to a course, a waiting list will operate and when possible and appropriate an additional session may take place.
3. Representatives from the same organisation
We are happy to accept multiple bookings from an organisation. In the event that a representative is unable to attend, an organisation is permitted to send a replacement representative (providing they meet any course eligibility requirements). We will consider exceptions on a case by case basis.
4. Booking Terms
a) Your contract is with the registered charity and company limited by guarantee trading as “The Wroxham Foundation’’. The booking is made by the client named on the pro-forma invoice under ‘client details’. If you require the invoice for payment to be sent to another person within your organisation, please provide a contact name, email address and phone number.
b) Safeguarding is of utmost importance to The Wroxham School, therefore delegates must ensure that they have an up-to-date Disclosure and Barring Service (DBS) at the time of booking. The safeguarding policy can be found on the school website.
c) Payment is required before the start of a course to reserve your place. Due to the popularity and bespoke nature of our courses we have to reserve places on a first come first served basis or offer specific training courses according to training needs. If payment is not received prior to the start of the course this could result in your place being allocated to another customer.
d) If you wish to cancel your place on a course you must notify The Wroxham School in writing (you can do this by email to firstname.lastname@example.org). Only when written notification is received does cancellation become effective. Failure to attend a course will be considered a cancellation, as such no refund of course fee will be made. If you cancel your place on a fee-paying course within four working weeks, 50% of the fee paid will be returned. Cancellations received within two working weeks will incur the full fee paid. Even if there is no fee for the course, please tell us if you are unable to attend as this may allow someone else to attend in your place.
e) The Wroxham School reserves the right, if necessary to make alterations to a previously confirmed training course for reasons including but not limited to illness, adverse weather conditions or insufficient demand for the training course. In such cases The Wroxham School reserve the right to make the necessary changes and the client will be informed as soon as possible. Where feasible, The Wroxham School will offer alternative dates for the training to take place. The Wroxham School will have no other liability for changes to your training course other than those set out in this condition, and no other claim for compensation or expenses will be considered.
f) The Wroxham School reserves the right to remove any delegate as a result of disruptive or inappropriate behaviour, such decision being at the sole discretion of the course leader. In such circumstance The Wroxham School will not offer any alternative dates or refunds of monies already paid.
g) The Wroxham School shall under no circumstances be liable for any loss of profit incurred by attending an event. All payment transactions between The Wroxham School and the client are confidential and should not be disclosed to outside parties.
h) If the activity, or sessions within it, are cancelled by The Wroxham School then we will first and foremost seek to re-programme the session with you. If this is not possible, we will return any booking deposit or fee paid.
i) From time to time there may be occasions where photography and/or filming takes place during a session. The Wroxham School reserves the right to distribute any images/ footage, if delegates do not wish to be photographed/ filmed they will need to notify The Wroxham School before the event.
Data Protection Statement
The Wroxham School is registered under the Data Protection Act (Registration No Z6900067) and respects individuals’ rights to privacy and will keep safe any personal details that are given us in line with the UK Legislation of Data Protection. We will only ask you to give us personal details for as long as you are registered as a member of our alliance or have agreed to be contacted for publicity purposes. Please be assured that we do not sell information about individuals to any third parties. Information will only be shared for internal monitoring and evaluation of services and for the purposes of accountability to funding bodies. Revised May 2012
The Wroxham School, Wroxham Gardens, Potters Bar, Herts, EN6 3DJ